Consumer Feedback Survey Name*Property AddressSettlement Date 2. How did you hear about Avenue 365 Lender Services?Loan officer referralRealtor referralFamily or friend referralEmployee referralI used Avenue 365 for a previous transactionInternet search3. Please rank the following with regards to your experience with Avenue 365 as your provider of title insurance and settlement services.Strongly disagreeDisagreeNeutralAgreeStrongly agreeOverall ExperienceAvailability of InformationHelpfulness of WebsiteProfessionalism of Office StaffPresentation of Information4. Please rank the following with regards to the notary or settlement agent who conducted your closing.Strongly disagreeDisagreeNeutralAgreeStrongly agreeCalled to Confirm ClosingArrived on TimeNeat/Professional AppearanceIntroduced Himself/HerselfKnowledgeable/FriendlyQuickPatientLeft a Positive ImpressionYou Would Recommend Him/HerAdditional Comments?Untitled Survey FieldStrongly disagreeDisagreeNeutralAgreeStrongly agreeYou received our "Welcome Letter"You found our "Welcome Letter" usefulYou viewed our websiteYou knew how to contact usYour loan officer or realtor knew how to contact usYou would recommend us to a friendYou would use us again in the futureAny Additional Comments?6. Is there anything that you would like to add that will assist us in making our company better and improving the overall customer experience?