Consumer Feedback Survey

Name*
Property Address
Settlement Date
2. How did you hear about Avenue 365 Lender Services?
- Loan officer referral
- Realtor referral
- Family or friend referral
- Employee referral
- I used Avenue 365 for a previous transaction
- Internet search
3. Please rank the following with regards to your experience with Avenue 365 as your provider of title insurance and settlement services.
Strongly disagree Disagree Neutral Agree Strongly agree
Overall Experience
Availability of Information
Helpfulness of Website
Professionalism of Office Staff
Presentation of Information

4. Please rank the following with regards to the notary or settlement agent who conducted your closing.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
Called to Confirm Closing
Arrived on Time
Neat/Professional Appearance
Introduced Himself/Herself
Knowledgeable/Friendly
Quick
Patient
Left a Positive Impression
You Would Recommend Him/Her

Additional Comments?

Untitled Survey Field

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
You received our "Welcome Letter"
You found our "Welcome Letter" useful
You viewed our website
You knew how to contact us
Your loan officer or realtor knew how to contact us
You would recommend us to a friend
You would use us again in the future

Any Additional Comments?
6. Is there anything that you would like to add that will assist us in making our company better and improving the overall customer experience?