Privacy Policy

Avenue 365 Lender Services, LLC (“Avenue 365″) knows how important privacy and security is to you and has developed this privacy policy as an extension of our commitment to combine the highest-quality of service with the most impeccable level of integrity in dealing with our clients. We reserve the right to add, change, update or modify our privacy policy at any time by posting such alterations on the website. Any such addition, change, update or modification will be effective immediately upon posting.

PURPOSE:

Federal and state laws and regulations require Avenue 365 to disclose how it collects shares, and protects any personal information obtained during the course of normal business operations. This Privacy Policy is to be distributed pursuant to Title V of the Gramm-Leach-Bliley Act (GLBA). Any information collected will only be used in accordance with this privacy statement.

INFORMATION WE RECEIVE:

Avenue 365 provides title insurance and settlement services for real estate transactions. In order to better serve your needs now and in the future, we may ask you to provide us with certain personal and confidential information. In providing these services, we receive information about you and your transaction from applications, forms and possibly other communications to us from numerous sources, including but not limited to you, your lender and affiliated companies, an attorney or real estate broker and consumer reporting agencies. In providing these services, we obtain copies of many types of documents, including but not limited to, deeds, notes, loan applications, or mortgages. We may receive this information from you or from the lender, attorney, or real estate broker that you have chosen. Directly or indirectly, we may obtain information from numerous other sources in order to prepare a title insurance policy, including but not limited to, a consumer reporting agency, public records about the property and public records about parties to the transactions. In providing closing, escrow and settlement services, we may receive additional information from third parties including appraisals, credit reports, land surveys, escrow account balances, and bank account numbers. Information collected may depend upon the services or products provided. Information collected may include, but is not limited to: Driver’s License Numbers; Social Security Numbers; Phone Numbers; Property and Mailing Address (es); Account Numbers, including bank accounts and mortgage accounts; Birthdates.

USE OF INFORMATION WE RECEIVE:

We understand that you may be concerned about what we will do with the information received – particularly your personal or financial information. We agree that you have a right to know how we will utilize the personal information provided to us. Therefore we have adopted this Privacy Policy to govern the use and handling of your personal information. We may disclose personal and financial information about you to a carefully selected group of service providers and third parties that assist us in the title insurance or settlement process and who are part of your loan transaction process. More specifically, we will not release your information except as necessary for us to provide the product or service you have requested of us. These parties include, but are not limited to, federal and state regulators, real estate agents, title abstractors, legal counsel, attorney closers, mobile notaries, real estate lien holders, applicable mortgage brokers and lenders. We may also disclose information about you as required by law; to protect the safety of consumers, employees or property; and/or to comply with judicial proceedings, court orders, or the legal process.
Other than described above, we do NOT disclose nonpublic personal and financial information about you to anyone, except as permitted by law or with your permission. We restrict access to nonpublic, personal and financial information about you exclusively to those employees who need said information to provide services for you. We maintain a strict internal policy as it relates to effective data security to protect the rights and privacy of every customer. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. Even after our business relationship ceases, we will adhere to the privacy policies and practices as described in this notice. We may, however, store such information indefinitely, including the period after which any customer relationship has ceased. Such information may be used for limited internal purposes, such as quality control efforts or customer analysis. We may also provide all of the types of nonpublic, personal and financial information listed above to one or more of our affiliated companies on an as needed basis in order provide the requested service. Such affiliated companies include financial services providers, such as title insurers, property and casualty insurers, and trust and investment advisory companies, or companies involved in real estate services, such as appraisal companies, home warranty companies, settlement services companies and escrow companies.

Avenue 365 is partially owned by an investment company (Shellpoint Partners, LLC) in which some of the investors also own shares in a mortgage lending company (New Penn Financial, LLC) and a mortgage servicing company (Shellpoint Mortgage Servicing). Under no circumstances will Avenue 365 share any of your personal or financial information to any lender or company that is not associated with your particular transaction or transactions. Avenue 365 will not disclose any of your personal or financial information except as disclosed in this Privacy Policy.

WHAT ARE COOKIES?

Cookies are a Web Browser software feature that allows Web servers to recognize the computer used to access a particular Website. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Webpage to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user’s transactions on related WebPages. This makes it easier for a user to move from Webpage to Webpage and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

HOW DO WE USE INFORMATION FROM YOU THAT IS COLLECTED FROM COOKIES?

We use Website browser software tools such as cookies and Web server logs to gather information about our Website users’ browsing activities, in order to constantly improve our Website and better serve our customers. This information helps us design and arrange our WebPages’ in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information contained in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you. If you are a registered user on our Website, we are able to track your path on our Website by name. If you are a visitor, we are able to track your path on our Website anonymously.

LINKS TO OTHER WEBSITES:

Our Website contains links to third party Websites, which are provided and maintained solely by the third party. Such third party websites are not subject to this Privacy Policy. In no way does Avenue 365 make any representations concerning the privacy policies of these third party Websites. Avenue 365 encourages our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SECURITY:

At Avenue 365, we take the safeguarding of your information seriously. We believe keeping information about you safe and secure is every employee’s responsibility. We use reasonable, good-faith efforts to maintain physical, electronic and procedural safeguards to protect your personal information.
Our Website uses firewalls to protect our computer systems and your information. Firewalls act as a selective barrier by only permitting certain types of traffic through to our systems.
All registered users are required to login using their own Username and their own unique Password. The registered user is solely responsible for maintaining the confidentiality of their Username and Password and shall be responsible for all use of the Website through their Username and Password. There is a single administrator password that allows access to customer profile information. The dialogue used to transfer files from computer to computer is password protected and the relational database management system is also password protect. All input data is automatically sanitized by the system and all user input is validated server-side to prevent unauthorized use of the system.

FORMER CUSTOMERS:

Even if you are no longer our customer, our Privacy Policy will continue to apply to you.

QUESTIONS:

If you have questions about our privacy policy or feel we are not abiding by this policy, feel contact us immediately via telephone at 877-365-AVEN.